Sales Development Representative
At a glance
Entry-level Sales Development role at Otter. Bogotá.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Find restaurant prospects, contact owners through phone, email, and social channels, then assess their potential
- Run daily outbound activity aimed at restaurant decision-makers across North America
- Check leads for fit, budget, and authority before passing qualified opportunities to Account Executives
- Keep CRM entries current with prospect conversations, pipeline stages, and lead details
What you bring
- One to three years in sales development, lead generation, or high-volume prospect outreach
- A record of reaching activity goals through persistence and consistent execution
- Strong phone skills, attentive listening, and the ability to handle objections from restaurant operators
- Clear written and spoken communication with a consultative approach to identifying prospect needs
Who this fits
This role suits an early-career sales professional comfortable with high-volume prospecting and daily activity targets. You’ll work from the Bogotá office onsite five days a week, contacting restaurant owners across North America. A thirty-day onboarding program covers the product suite and cold-outreach methods.
From the employer
Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.
What you’ll do
As a Sales Development Representative at Otter, you'll be responsible for identifying, reaching out to, and qualifying potential restaurant customers through outbound prospecting. You will use strategic outreach and modern sales tactics to generate qualified opportunities for our Account Executive team, serving as the first point of contact in growing Otter’s customer base. Before taking on your responsibilities, you will participate in our 30-day onboarding program to master our product suite and cold-outreach methodologies.
Responsibilities
- Be the expert on Otter’s suite of products, leveraging your customer obsession and market knowledge to engage prospective restaurant owners.
- Execute high-volume outbound prospecting campaigns (phone, email, and social outreach) to identify key decision-makers.
- Meet and exceed activity and pipeline KPIs, including a minimum of 80 outbound touchpoints daily to restaurant owners across North America.
- Qualify inbound and outbound leads based on fit, budget, and authority before handing them off to the AE team.
- Maintain accurate records of prospect interactions, stage updates, and lead notes in our CRM.
What we’re looking for
- 1–3 years of experience in sales development, lead prospecting, or high-volume outreach.
- Strong work ethic and persistence, with a track record of meeting or exceeding activity targets.
- Excellent phone presence, active listening, and objection-handling skills to engage busy restaurant operators.
- A target-driven mindset focused on consistent daily, weekly, and monthly activity metrics.
- Exceptional written and verbal communication skills, with a consultative approach to uncovering prospect needs.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
Ready to join us as we serve those who serve others?
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