Customer Success Manager (SEO)
At a glance
Mid-level Customer Success role at Peec AI. New York City · full-time · $100,000–$150,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new key clients through setup and show them how to use Peec AI for AI-search visibility
- Assess client websites, content, and search results to uncover opportunities across search and generative platforms
- Lead advisory sessions that turn brand and growth objectives into practical GEO plans and roadmaps
- Grow and retain your accounts by finding expansion opportunities, monitoring usage, and addressing churn risks
- Work with Sales, Growth, and Product on activation flows, customer education, and reusable case studies
What you bring
- Three to five years applying SEO or organic growth skills, preferably within a leading SEO agency
- Practical command of technical SEO, content planning, search intent, and business-focused organic performance
- A consulting track record that includes client advice, strategic presentations, and constructive pushback
- Clear English communication for client conversations, workshops, and written guidance
Who this fits
This role suits an SEO-led consultant who can advise marketing and brand teams while handling hands-on GEO execution. You will work with mid-sized and enterprise customers and own both retention and expansion across your portfolio. The role is onsite in the United States and includes high-touch client work with leading brands and agencies.
From the employer
About Peec AI
Peec AI is the analytics platform for AI search. People increasingly discover products and make buying decisions through ChatGPT, Perplexity, Gemini, and Google's AI Overviews instead of traditional search, and most brands have no idea where they show up in those answers. Peec gives marketing, SEO, and growth teams the data to see exactly that: how visible their brand is across AI platforms, how they compare to competitors, and where to win.
We are defining this category, and the market is moving with us. Peec is a Series A company backed by 20VC and Singular, past $10M ARR, with a 80+ person team across our Berlin HQ and our new New York office.
About the role
We’re looking for a Customer Success Manager to help our customers succeed in the new era of AI-driven search. In this role, you’ll work closely with leading brands and agencies, onboarding new clients and advising them on how to improve their visibility across search engines, AI assistants, and emerging generative surfaces. You’ll combine deep SEO expertise with a deep consultative approach, analyzing websites and search performance, running strategic advisory sessions, and translating business goals into actionable organic growth strategies. Working closely with Sales, Growth, and Product, you’ll also help shape how we enable customers and define best practices for succeeding in AI-powered search.
What you’ll do
Onboard and activate new key clients, and educate them on how to best leverage Peec AI to become top-ranked in AI search
Review websites, content, and search performance of key clients to identify AI-search-related opportunities across platforms (search, AI assistants, and emerging generative surfaces)
Run advisory sessions with leading brands and agencies, turning their growth and brand goals into actionable GEO strategies and roadmaps
Collaborate closely with Sales, Growth, and Product to refine activation journeys, case studies, and customer enablement programs
Consult our mid-sized and enterprise clients on GEO-related topics, from overall strategy to hands-on operational execution
Own the growth and retention of your client portfolio, proactively identifying expansion opportunities and partnering with Sales to convert them into upsells
Monitor account health and usage signals to spot churn risk early, and drive retention through timely, value-focused interventions
What we’re looking for
3–5 years of hands-on SEO or organic growth experience, ideally at a top-tier SEO agency
Deep understanding of technical SEO, content strategy, search intent, and how organic performance translates into business outcomes
Strong consulting skills: you’re used to advising clients, presenting strategic recommendations, and constructively challenging their thinking
Ability to explain SEO concepts in simple, actionable language for marketing and brand teams
Excitement about the shift from “10 blue links” to generative search, and motivation to be at the frontier of that change
Confident verbal and written communication skills in English for high-quality client calls, workshops, and written recommendations
Bonus points
Experience building frameworks: SEO playbooks, content strategies, or measurement models for clients
Initial experience with AI search
Background working with enterprise and other high-touch clients
Experience in a high-growth, venture-backed SaaS or marketing tech environment
Confident verbal and written communication skills in German for high-quality client calls, workshops, and written recommendations
What We Offer
Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
Comprehensive benefits package
Collaborative, high-energy in-office work environment
Opportunity to make a significant impact and define a new market category
EEOC Statement
Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
Compensation
The base salary range for this position is $100,000 to $150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.
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