Key Account Leader
At a glance
Mid-level Account Management role at QIMA. Shenzhen · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Review Softlines key accounts to confirm client needs and satisfaction with inspection programs
- Set and track KPIs for projects, timely delivery, and dependable quality-control results
- Lower client claim rates by applying service improvements across inspection programs
- Coordinate with sales, back-office, frontline teams, and client contacts on account needs
- Support pre-sales questions, client meetings, and knowledge sharing on inspection protocols
What you bring
- A bachelor’s degree in textile, garment, supply chain, or a related field
- Three to five years in quality control, manufacturing, or process improvement
- Strong spoken English and advanced Excel capability, including Macros and VBA
- Problem-solving ability and time management for tight deadlines
Who this fits
This role suits someone who can manage Softlines inspection accounts while coordinating internal teams and client contacts. You’ll work onsite in Shenzhen and take a proactive lead over Supervisors and Specialists.
From the employer
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Reporting directly to the Key Account Manager for Softlines products, you will do everything to ensure that our inspection programs consistently exceed our clients’ expectations and maintain the highest standards of service quality. Your main responsibilities will be to:
- Review and follow up the assigned Key Accounts (clients) for Softlines goods: ensuring that clients’ requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
- Implement, execute, and measure Key Performance Indicators to drive projects and ensure a timing delivery and reliability of QC results;
- Apply solution to enhance QIMA's quality of service by maintaining a low claim rate of clients.
- Efficiently communicate with different internal teams (sales, back-office, frontline) as well as clients’ key contacts;
- Support pre-sales inquiries as well as clients’ meetings with our operations experts;
- Educate yourself on industry requirements and foster the transference of knowledge to team members for continually improving inspection protocols;
- Assume a proactive role to lead a structure of Supervisor and Specialist.
In order to succeed in this role, you must have:
- A Bachelor’s Degree in Textile, Garment, Supply Chain, or relative major;
- 3-5years’ work experience in quality control, manufacturing and processes improvements ;
- Excellent spoken English skills;
- Advanced skills in Microsoft excel (Macros, VBA)
- Great ability to solve problems;
- Good time management, enabling you to work to tight deadlines.
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