Key Account Leader (Softlines / Textile)
At a glance
Mid-level Account Management role at QIMA. Ho Chi Minh City · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Oversee Softlines key accounts, translating client needs into consistent inspection-program execution
- Set and track KPIs for delivery timing, project outcomes, and reliable, accurate quality-control results
- Find service problems, apply fixes, and keep client claims low through ongoing improvement
- Coordinate with clients, Sales, Back Office, and Frontline Operations to keep programs running smoothly
- Lead Supervisors and Specialists by setting direction and reviewing their performance
What you bring
- A bachelor’s degree in Textile, Garment, Supply Chain, Business, or a related discipline
- Four to six years in Softlines, quality control, inspection, manufacturing, supply chain, or a similar area
- Hands-on experience managing client accounts and meeting their requirements and satisfaction expectations
- Strong English communication, Softlines quality knowledge, and the ability to solve root-cause problems
- Microsoft Excel proficiency, with Macros or VBA experience considered an advantage
Who this fits
This role suits a mid-level account leader who can manage Softlines inspection programs while coordinating clients and internal teams. You’ll lead Supervisors and Specialists and handle multiple priorities against tight deadlines. The position is onsite in Ho Chi Minh City and is open to Vietnamese candidates only.
From the employer
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimates live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
Reporting directly to the Key Account Manager for Softlines products, you will play a key role in ensuring that our inspection programs consistently meet or exceed client expectations while maintaining the highest standards of service quality.
Your main responsibilities will be to:
- Manage and follow up on assigned Key Accounts for Softlines products, ensuring that client requirements are clearly understood, accurately implemented, and consistently met throughout the inspection programs.
- Define, implement, and monitor Key Performance Indicators (KPIs) to drive project performance, ensure timely delivery, and maintain the reliability and accuracy of QC results.
- Drive continuous service improvement by identifying potential issues, implementing effective solutions, and maintaining a low client claim rate.
- Build strong relationships and communicate effectively with key client contacts and internal stakeholders, including Sales, Back Office, and Frontline Operations teams, to ensure smooth program execution.
- Support pre-sales activities and client meetings, working closely with Sales and Operations teams to understand client needs and provide appropriate inspection solutions.
- Stay up to date with industry standards and client requirements, and proactively share knowledge with team members to continuously improve inspection processes and protocols.
- Lead and develop a team of Supervisors and Specialists, providing clear direction, monitoring performance.
In order to succeed in this role, you must have:
- A Bachelor’s degree in Textile, Garment, Supply Chain, Business, or a related field.
- 4–6 years of experience in Softlines, quality control, inspection, manufacturing, supply chain, or a related field.
- Strong experience in managing client accounts, understanding client requirements, and ensuring high levels of client satisfaction.
- Excellent spoken and written English skills, with strong communication and stakeholder management abilities.
- Strong knowledge of Softlines products, quality standards, inspection processes, and industry requirements.
- Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions.
- Good project and time management skills, with the ability to manage multiple priorities and deliver results within tight deadlines.
- Strong leadership and team management skills, with the ability to lead and develop Supervisors and Specialists.
- Proficiency in Microsoft Excel; advanced skills in Macros/VBA would be an advantage.
Please note that this position is for Vietnamese only
Please send your resume to anna.nguyen@qima.com or Zalo/Whatsapp: +84 917043302
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