Customer Success
At a glance
Mid-level Customer Success role at Reflow. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers through setup, onboarding, product adoption, and ongoing success
- Get new customers from their initial demo to measurable value quickly
- Turn user feedback into structured input for product and engineering choices
- Support partner contracting alongside the legal team and keep the process moving
- Build renewal and expansion relationships while developing onboarding playbooks and success metrics
What you bring
- You have operated as a founder, early employee, or ambiguity-tolerant operator
- You bring a technical, finance, economics, or product-oriented analytical background
- You can understand customer workflows, configure the product, and connect needs to solutions
- You communicate clearly in writing, conversation, and customer interactions
- You create practical templates and playbooks that keep work and stakeholders aligned
Who this fits
You’ll suit an early-stage operator who can move between customer guidance, product feedback, contracting support, and go-to-market experiments. The role works directly with founders and is based remotely in the United States. Experience with B2B SaaS, enterprise software, data-heavy products, analytics, BI, workflow systems, automation, or enterprise reviews is a bonus.
From the employer
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo; now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
Own the customer journey: setup, onboarding, adoption, and long-term success.
Shorten time-to-value: Move customers from demo → value quickly.
Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
Build strong relationships that lead to expansions and renewals.
Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
Analytical skills: Technical, finance, economics or product background
Curious & logical: You understand your customer’s business needs and apply to their product configuration
Customer-facing pro: You know how to excite, guide, and close.
Sharp communicator: Written, verbal, and human.
Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
Background in B2B SaaS, enterprise software, or data-heavy products
Familiarity with analytics platforms, BI tools, workflow systems, or automation software
Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
Be an early, high-impact hire, working directly with the founders as a founding member
Influence the product roadmap, and help define the culture of how we work with customers
Drive growth, contribute to PMF, GTM explorations
Compensation:
We offer competitive pay based on the market and where you’re located. The salary ranges in our job postings are intentionally wide because they need to cover both U.S. and international candidates. Our final offer will depend on things like your experience, skill set, and location.
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