Strategic Account Manager
At a glance
Mid-level Account Management role at Sardine. Dubai, United Arab Emirates · full-time · AED 395,000–AED 465,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own customer issues and opportunities, helping clients increase the value they receive from Sardine
- Learn the product, technology, and strategy, then turn complex questions into clear customer actions
- Advise on fraud and compliance while coordinating solutions with internal and external teams
- Create, track, and explain customer KPIs to support long-term expansion planning
- Work with risk analytics teams to address new fraud patterns and share findings with customers
What you bring
- Bring at least seven years in account management, customer success, risk management, or solutions architecture for B2B SaaS
- Understand API integrations and have experience in fraud, payments, compliance, fintech, or AML/KYC
- Present confidently to varied stakeholders and support customers using technical products
- Manage complex projects, balance stakeholder needs, and turn varied input into a clear direction
- Use business intelligence tools to analyze numbers and extract insights
Who this fits
You’ll suit a customer-focused, analytical operator who builds relationships, improves processes, and collaborates across teams. The role is remote from Dubai within a globally distributed, remote-first company, with flexibility to work from your preferred location. Banking experience is preferred, and customer-facing technical work is a strong fit.
From the employer
Who we are:
Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.
Our culture:
We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere
We hire talented, self-motivated individuals with extreme ownership and high growth orientation.
We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.
Location:
Remote - Dubai
From Home / Beach / Mountain / Cafe / Anywhere!
We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.
About the Role:
Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. As a Strategic Account Manager, you'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.
What you’ll be doing:
Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
Speak knowledgeably and advise on best practices relating to fraud and compliance
Build, monitor, and communicate KPIs to clients.
Provide strategic analysis and critical thinking as we plan long-term expansion.
Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.
What you’ll need:
7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
Domain experience in fraud, payments, compliance, fintech, or AML/KYC
Experience working within the banking vertical is highly preferred
Strong presentation skills for both virtual and in-person meetings with various stakeholders
Previous customer-facing experience, preferably with a technical product
Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders
Proficiency in using business intelligence tools
Your analytical skills are second to none; you excel at number crunching and drawing insights
You're capable of translating complex strategies into actionable processes and outcomes
You're a natural at building relationships and collaborating with others
You constantly think about ways to improve processes
You love making customers more efficient as much as we do!
Benefits we offer:
Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.
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