Brand Marketing Associate - Education
At a glance
Entry-level Brand Marketing role at Seven Retail. South Jakarta · contract.
Pay not stated Brand Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Track social conversations, reviews, and online sentiment to surface customer issues, brand threats, and engagement openings
- Respond to complaints, sensitive matters, and crises with prompt, empathetic, brand-aligned messaging
- Work with brand PICs to investigate cases, move them to resolution, and keep channel messaging consistent
- Build crisis-response resources such as SOPs, templates, and communication guidelines
- Launch social and digital brand activations, then report results with actionable stakeholder insights
What you bring
- Bring at least two years across brand, customer experience, community management, PR, social media, or a related area
- Hold a bachelor's degree in communication, PR, marketing, branding, or a comparable field
- Write and communicate strongly in Bahasa Indonesia, adapting messaging for different audiences and situations
- Show experience handling complaints, community interactions, sensitive messaging, or brand issues with empathy and professionalism
- Understand social culture and audience behavior on TikTok, Instagram, and Threads, while staying calm during issue resolution
Who this fits
This contractor role is based in South Jakarta, Indonesia. You’ll suit the role if you’re proactive, organized, comfortable working independently, and able to manage competing priorities in a fast-moving environment.
From the employer
Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a Brand Marketing Associate and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
- Monitor social media conversations, reviews, and digital sentiment to identify emerging customer concerns, brand risks, and engagement opportunities.
- Manage customer complaints, sensitive issues, and crisis communications by developing timely, empathetic, and on-brand responses.
- Coordinate with relevant brand PICs to investigate issues, drive cases toward resolution, and ensure consistent communication across channels.
- Develop and maintain crisis communication tools, including SOPs, response templates, and communication guidelines.
- Create and execute brand activations across social and digital channels, translating audience insights into initiatives that strengthen brand perception.
- Analyze sentiment and communication performance, preparing reports and actionable insights for stakeholders.
What We're Looking For
- 2+ years of experience in Brand, Customer Experience, Community Management, Public Relations, Social Media, or a related field, with a Bachelor's degree in Communication, PR, Marketing, Branding, or similar.
- Strong Bahasa Indonesia copywriting and communication skills, with the ability to adapt messaging across different audiences and situations.
- Proven experience handling customer complaints, community interactions, sensitive communications, or brand-related issues with professionalism and empathy.
- Strong understanding of social media culture, digital community behavior, and audience sentiment across platforms such as TikTok, Instagram, and Threads.
- Able to assess potential brand risks, communicate calmly under pressure, and coordinate with multiple stakeholders to drive issues toward resolution.
- Proactive and highly organized, with strong ownership and the ability to identify opportunities, manage multiple priorities, and work independently in a fast-paced environment.
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