Manager, Account Management
At a glance
Mid-level Account Management role at Singpost. Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for assigned accounts, resolving commercial, operational, and emerging customer concerns
- Reach account decision makers and influencers to expand growth and increase scope of work
- Lead negotiations from the company’s agreed commercial position while understanding each party’s contractual responsibilities
- Build account confidence through business updates and reviews covering delivered value and work
- Study customer business models, operations, supply chains, data, and metrics to align goals and find improvements
What you bring
- A tertiary qualification in any discipline is required
- Four to six years in key account management or a related area, including at least two years in logistics
- Proven negotiation, communication, analytical, and sales data skills
- A collaborative approach with strong customer relationship-building, organization, and adaptability
Who this fits
You’ll suit a customer-facing account manager who can negotiate commercially, interpret sales metrics, and coordinate internal and external stakeholders. The role is based in Singapore and calls for logistics experience alongside account management experience.
From the employer
Job Description
Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
Be familiar with the commercial agreement and fully understand all parties’ duties & rights. Lead all related commercial negotiations based on internally aligned positions.
Build great confidence throughout assigned accounts’ organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
Ensure business objectives are aligned with commercial goals and objectives.
Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers’ current and future needs are met.
Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.
Requirements
Tertiary education in any discipline
4-6 years of experience in key account management or a related field, with at least 2 years in the logistics industry.
Strong negotiation and communication skills.
Strong analytical skills and experience with sales data and metrics.
Ability to work collaboratively with cross-functional teams.
Ability to build and maintain strong relationships with customers and key stakeholders.
Strong attention to detail and organizational skills.
Ability to adapt to changing priorities and business needs.
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