Solutions Engineer
At a glance
Mid-level Solutions & Sales Engineering role at Smarsh. Remote, US · full-time · $115,000–$135,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll devote 50-70% of your time to revenue work, then handle internal projects, learning, and cross-team efforts
- You’ll help sellers uncover measurable customer problems and connect them to Smarsh solutions
- You’ll deliver product demos, workshops, and solution sessions that show business value
- You’ll lead validation activities and prepare technical answers for RFI, RFP, RFQ, and security requests
- You’ll improve presales enablement, documentation, workflows, and automation while keeping sales systems current
What you bring
- You know Smarsh products or have 1-2 years of solution engineering experience
- You can demonstrate products around customer goals, operational challenges, and compliance workflows
- You bring compliance or IT knowledge, including experience in Financial Services, Cyber Compliance, or SEC/FINRA-regulated settings
- You present effectively to both executives and hands-on practitioners, with experience in Solution Selling, Demo2Win, or MEDDIC/MEDDPICC
- You work independently, take ownership, solve problems proactively, and hold a bachelor’s degree or equivalent educational experience
Who this fits
You’ll fit well if you enjoy rapid SMB sales cycles, frequent polished demonstrations, and close work with account executives, Product, and Professional Services. The role suits a curious, collaborative, detail-focused person who works with urgency and empathy. It is remote within the US, with travel required when internal or external meetings call for it.
From the employer
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
In this role, you’ll own the technical and functional win across a high-volume SMB sales motion. You’ll partner closely with a team of account executives, along with Product and Professional Services, to support fast-moving, transactional sales cycles across multiple product lines.
Success in this role requires someone who thrives in a fast-paced environment and is comfortable delivering frequent, repeatable product demonstrations while maintaining a high standard of quality and customer engagement. Beyond supporting active opportunities, you’ll help strengthen a growing sales team by providing ongoing enablement, refining repeatable processes, and identifying ways to make the sales motion more efficient and scalable. This may include expanding the use of external demo-library tools, leveraging AI to develop new workflows, and finding creative ways to automate or streamline repetitive work.
How will you contribute?
- Spend 50-70% of your time working on revenue generating deals, with the remaining time spent on supporting our internal projects, ongoing learning, and supporting cross-departmental initiatives as needed.
- Assist sales with discovery process to identify quantifiable problems our solutions can solve
- Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes and realize value
- Lead the scoping and execution of validation events where appropriate
- Take the lead on the technical responses associated with an RFI/RFP/RFQ/Infosec etc.
- Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc.
- Contribute best practices and content/collateral to broader presales and sales teams
- Present professional services and success management offerings as part of a comprehensive solution
- Support cross-departmental projects like lead generation, event marketing, partner enablement, and sales enablement as needed
- Travel as needed for internal/external meetings
What will you bring?
- Familiarity with or hands on experience using the Smarsh suite of products, OR 1-2 years of solution engineering experience
- An ability to demonstrate our products in a way to sells the value of our solutions aligned to a client’s business objectives and pain points
- Domain knowledge of the Compliance or IT space
- Strong presentation skills to both executives and practitioners
- Knowledge and ability to present/demonstrate business processes/workflows associated with compliance (capture/archive/surveillance) use-cases
- Experience working in the Financial Services, Cyber Compliance or other SEC/FINRA-Regulated domains.
- Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience
- Strategic Thinking and a problem-solving mindset
- Operates with a high degree of independence and accountability, taking initiative to address gaps in preparation, communication, follow-through, and sales partnership before escalating for support.
- Recommended Traits: Curiosity, effective time management, strong collaborative spirit, detail oriented, work with a sense of urgency, strong work ethic and an empathetic attitude
- Bachelor’s degree or equivalent educational experience
- Experience in SaaS a plus
Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment.
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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