Social Media Customer Care Specialist - Dutch Market
smartbox Open · verified Sep 24, 2026 At a glance
Mid-level Social Media role at smartbox. Carcavelos. · full-time.
Pay not stated Social Media salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle customer questions and messages across Facebook, Instagram, LinkedIn, and other social channels
- Represent Smartbox publicly by applying its PR messages across social posts, reviews, and external sites
- Coordinate with social media colleagues to keep customer communications aligned with brand direction
- Spot repeated customer problems and suggest ways to improve the experience
- Track interaction patterns and feedback, then share regular reports
What you bring
- More than two years of social media and external review customer-service experience
- Strong online communication and polished professional writing
- Tact and professionalism when resolving sensitive customer situations
- A self-directed, organized, and responsive approach to managing messages and comments
- Native Dutch plus fluent English, with experience in experience gifting or e-commerce helpful
Who this fits
You’ll suit a customer-focused communicator who can manage public conversations carefully and work independently. The role is based in Carcavelos with hybrid working, and it is a six-month assignment that may be extended.
From the employer
About Smartbox:
Smartbox provides experience-based gift solutions, allowing customers to choose from a wide range of activities, including travel, gastronomy, and wellness. Operating across multiple European markets, the company connects a large network of partners with millions of users. Its model offers flexibility through voucher exchange, extended validity periods, and access to a diverse portfolio of experiences. Customer service, digital tools, and ongoing product improvements are central to enhancing the overall user experience.
Job Description:
We are looking for a proactive, customer-focused individual to join the Content Marketing Director’s team. This role is centered on managing customer interactions on social media. If you are a natural communicator, detail-oriented, and passionate about digital customer service, this role is for you.
Key Responsibilities:
- Respond to customer messages and inquiries on social media channels (Facebook, Instagram, LinkedIn, etc.) in a professional and timely manner to strengthen Smartbox’s brand image.
- Act as a brand ambassador by relaying and reflecting Smartbox’s key PR messages in all public interactions (social media, reviews, and external platforms).
- Work closely with the Social Media team to ensure consistent and aligned communication with the brand strategy.
- Identify recurring issues and propose solutions to improve the customer experience.
- Provide regular reporting on customer interactions, trends, and key feedback.
Required Profile:
- Proven experience in customer service on social media and external review platforms (> 2years)
- Strong digital communication and professional writing skills.
- Ability to handle sensitive situations with diplomacy and professionalism.
- Autonomous, organized, and responsive in daily message and comment management.
- Knowledge of the experience gifting or e-commerce sector is a plus.
- Native Dutch speaker, fluent in English
Additional Information:
- Hybrid working model
- Short-term assignment of 6 months, with possible extension
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
