Marketing Customer Engagement Specialist

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Summary
The Sales Support Coordinator is responsible for providing administrative and operational support to the sales team. This includes processing orders, maintaining customer records, and coordinating with internal departments to ensure smooth sales operations. The role requires strong organizational skills and a customer-focused mindset.
This job profile is intended for experienced professionals who apply practical knowledge of a job area and work independently with general supervision.

Position Summary

The Marketing & Customer Engagement Specialist is responsible for supporting the execution of marketing, customer engagement, lead generation, and commercial growth initiatives across MTCS Americas. The role coordinates customer-facing events, trade shows, webinars, marketing communications, CRM activities, lead management processes, and marketing operations while working closely with the Market Intelligence & Growth Lead and commercial teams throughout the region.

The position plays a critical role in strengthening customer engagement, enhancing brand visibility, improving commercial effectiveness, and supporting revenue growth objectives through effective execution of regional marketing programs and customer-facing initiatives.

Key Responsibilities

Customer Engagement & Events

• Coordinate customer seminars, workshops, webinars, technical forums, and engagement programs across the Americas.
• Support customer visits, executive meetings, and regional commercial events.
• Coordinate event schedules, registrations, attendee communications, and event logistics.
• Support customer relationship-building activities through well-executed engagement programs.
• Track participation levels and event feedback to support continuous improvement.

Trade Shows & Conferences

• Coordinate participation in industry trade shows, conferences, exhibitions, and customer events.
• Manage registration processes, booth logistics, vendors, promotional materials, and event schedules.
• Support commercial teams before, during, and after events.
• Coordinate post-event lead management and reporting activities.
• Measure event effectiveness and return on investment.

Marketing Communications

• Coordinate deployment of customer communications and marketing campaigns.
• Support development and distribution of promotional materials and regional marketing content.
• Maintain presentations, brochures, case studies, customer references, and marketing collateral.
• Support communication of product launches, service offerings, and commercial initiatives.
• Assist with website content updates and social media execution activities where applicable.

Lead Management & CRM Support

• Process and track marketing-generated leads.
• Support CRM data quality, maintenance, and reporting.
• Coordinate lead distribution and follow-up activities with commercial teams.
• Monitor campaign performance and lead conversion activities.
• Support pipeline reporting and commercial effectiveness initiatives.

Marketing Operations

• Coordinate vendors, contracts, invoices, budgets, calendars, and project schedules.
• Support annual marketing planning activities.
• Maintain records of marketing expenditures and event participation.
• Support reporting of marketing KPIs and effectiveness metrics.
• Assist with management of promotional inventory and materials.

Cross-Functional Collaboration

• Partner with:
  • Market Intelligence & Growth Lead
  • Sales
  • Business Development
  • Capital Project Pursuit Leader
  • Product Management
  • Sales Operations
  • Service Operations
• Support execution of growth initiatives and customer engagement programs.
• Ensure alignment between marketing activities and commercial priorities.
• Contribute to regional growth objectives through effective coordination and execution.

Qualifications

• Bachelor's Degree in Marketing, Business Administration, Communications, Event Management, or related discipline preferred.
• Minimum 3 years of experience in marketing coordination, customer engagement, event management, commercial support, or related functions.
• Strong organizational and project coordination skills.
• Experience coordinating trade shows, conferences, webinars, or customer events.
• Experience working with CRM platforms and lead management processes.
• Excellent communication and interpersonal skills.
• Strong Microsoft Office skills.
• English required.
• Spanish preferred.

Preferred Qualifications

• Experience within industrial manufacturing, engineering, refining, petrochemical, chemical, or energy industries.
• Experience using Salesforce, Dynamics, HubSpot, or equivalent CRM systems.
• Experience supporting digital marketing campaigns and customer engagement programs.
• Familiarity with marketing analytics and campaign reporting.
• Experience supporting regional or multinational organizations.

What we offer you

What We Offer You

• PTO and 12 company-paid holidays
• 401K plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.