Customer Success Manager

Trivium Open · verified Sep 24, 2026

Remote Canada ChicagoLos Angeles +1 Full-time Manager Customer Success

At a glance

Mid-level Customer Success role at Trivium. Remote, Canada · full-time.

Pay not stated

RoleCustomer Success

SeniorityManager

LocationCanada

WorkplaceRemote

EmploymentFull-time

PostedApr 29, 2026 · 4mo ago

Also hiring inChicago, Los Angeles, Miami

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Bring new clients through onboarding and explain how the services work
Act as each client's primary contact, offering guidance, updates, and ongoing support
Hold recurring client meetings for social media and SEO accounts
Protect retention by resolving problems early and coordinating solutions with marketing, fulfillment, and operations
Monitor client results, improve CSM processes, and coach future team members

What you bring

At least three years in customer success, account management, or client success, preferably at a marketing agency
Working knowledge of digital marketing, SEO, social advertising, and Facebook Ads
Confident communication, negotiation, and client handling skills for difficult situations
Hands-on experience with GoHighLevel, Asana, Slack, or comparable CRM and project tools
Native-level American English and the ability to work proactively and independently

Who this fits

This suits a proactive client operator who can manage results, difficult conversations, and recurring account communication independently. You'll work remotely from the US, UK, or Canada, with a flexible schedule within Eastern Time. The role also fits someone interested in eventually mentoring or building a CSM team.

From the employer

Customer Success Manager (CSM) – Remote

Location: Remote — US, UK or Canada (native-level American English - mandatory)
Salary: $3,500–$7,000 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

Onboard new clients following the sales process and introduce them to our services.
Serve as the main point of contact for clients, providing guidance, updates, and support.
Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
Ensure client retention by proactively addressing issues and providing solutions.
Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
Track and report on client progress and performance metrics.
Escalate issues as needed and manage difficult client interactions with confidence and professionalism
Contribute to process improvements and build out SOPs for the CSM function.
Mentor future CSM team members as the department grows.

Requirements

Required:

3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
Excellent communication, negotiation, and client management skills.
Ability to handle challenging client situations with professionalism and assertiveness.
Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
Highly proactive, detail-oriented, and able to work independently.
Passionate about delivering high-quality client results.

Preferred:

Experience working with contractors or service-based clients.
Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

Fully remote work with flexible schedule within Eastern Time.
Opportunity to build and lead your own team in the future.
Exposure to high-level client success and agency operations.
Supportive, fun, and high-energy team culture.
Opportunity to shape processes and make the role your own.