Social Media Response Management Executive
At a glance
Mid-level Social Media role at Virtua Advanced Solution. Dubai · full-time.
Pay not stated Social Media salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Run client social pages by answering fans, moderating content, and starting conversations
- Strengthen each client’s public image through consistent social media activity
- Keep client-customer communication organized and respond to listening or monitoring needs
- Meet agreed client KPIs while delivering quality work with general supervision
- Explain the company mission and advise others on social platform use
What you bring
- A bachelor’s degree in mass communication, public relations, journalism, or a related field
- One to two years in a comparable position
- Fluency in English and Arabic across reading, writing, and speaking
- Strong communication, interpersonal, problem-solving, and conflict-management abilities
- Computer proficiency, including MS Office tools
Who this fits
You’ll suit a Dubai-based onsite role focused on client social channels, customer communication, and response quality. The position calls for someone comfortable working with general supervision and communicating in both English and Arabic. It also requires handling client needs, social listening, moderation, and performance targets.
From the employer
Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries. Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.
• Actively manage client's social media pages including responding to fans,
moderating pages and pro-actively engaging with users.
• Actively work on enhancing client’s public image through its social media platforms.
• Act as a focal point to ensure communication between the client and their customers are managed efficiently.
• Perform other activities based on clients' needs and requirements, like
listening, monitoring or proactive engagement.
• Make sure the KPIs agreed with the client are achieved.
• Serve as a subject matter expert on the use of social media platforms.
• Responsible for achieving high quality results with only general supervision.
• Effectively communicate the company’s mission.
• Perform other job-related duties as assigned by direct manager
• Bachelor’s degree in mass communication, public relation, journalism or any relevant field.
• 1-2 years’ experience in similar post.
• Fluent in English and Arabic (reading, writing, and speaking);
• Excellent interpersonal and communication skills; Excellent problem solving and conflict handling skills; Computer literacy (MS Office tools)
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