Guest Experience Host & Face to Face Sales Lead Generator
At a glance
Mid-level Demand Generation role at Wynd. Peppers Hunter Valley · part-time.
Pay not stated Demand Generation salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome and register owners and guests, then share useful information about nearby attractions
- Use phones, computers and other communication equipment while completing department paperwork
- Meet guests in person, build rapport and book sales appointments for resort and livestream teams
- Coordinate with resort operations so check-in runs smoothly and service remains consistent
- Explain the Wyndham Destinations travel benefit and work toward business targets and KPIs
What you bring
- Experience in a comparable hotel position
- Strong customer service, local-area knowledge, communication and interpersonal skills
- Confident computer use, with PMS experience such as Hirum, Fidelio or Opera an advantage
- Professional presentation, positive energy and the ability to resolve workplace problems
- Availability for a flexible roster covering nights, weekends, public holidays and school holidays
Who this fits
You’ll suit a customer-focused person who enjoys meeting guests and knows the local area. This is a part-time role based at Peppers Hunter Valley in Australia, with weekend, public holiday, night and school holiday availability required. You’ll work with the resort operations team and pursue guest appointments and business KPIs.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go Where Joy Is In The Journey
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Hunter Valley team as a part time Guest Experience Host & Face to Face Sales Lead Generator today!
How You'll Shine
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPI's as set by the business
- This role requires you to be available for weekend and public holiday shifts.
You'll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
What You'll Bring
To be successful in this role, you will be:
- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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