Business Growth Specialist
At a glance
Mid-level Growth Marketing role at Xero. Milton Keynes · full-time.
Pay not stated Growth Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide small businesses toward advanced plans and add-ons to increase adoption and subscription growth
- Use Salesforce and predictive analytics to uncover upsell and cross-sell opportunities
- Lead discovery conversations, diagnose operational needs, and match customers with payroll or payment solutions
- Create and refine sales playbooks, discovery methods, and value-based selling approaches
- Share customer insights with marketing, product, and onboarding teams to support expansion plans
What you bring
- Background in customer success, account management, or consultative sales focused on product adoption
- Ability to uncover customer challenges and present ecosystem solutions such as payroll and payments
- Working knowledge of Salesforce and contemporary data dashboard tools
- Strength in mentoring peers, leading structured discovery, and managing customer portfolios independently
- Analytical approach to resolving complex operational problems and meeting campaign goals
Who this fits
You’ll suit a consultative growth professional who can combine customer conversations with data-led account expansion. The role sits in a Customer Success team and involves close work with marketing, product, and small business onboarding groups. It is a hybrid position requiring three office days each week in Milton Keynes or Manchester.
From the employer
The role & impact
As a Business Growth Specialist, you will drive measurable platform adoption by guiding small businesses to unlock the full potential of our ecosystem. By connecting customers with advanced plan capabilities and tailored add-ons, you will help them streamline operations while directly influencing subscription growth and long-term customer value.
Your daily work centers on consultative engagement, diagnosing specific customer challenges, and delivering tailored solutions that align with their business maturity. From designing sales playbooks to positioning key products like Payroll and Payment solutions, you will empower small business owners to scale successfully.
The team & how they connect
You will join a high-performing Customer Success team focused on proactive account growth and multi-product adoption. The team collaborates closely with marketing, product, and small business onboarding groups to shape the revenue roadmap and refine sales motions. Together, they combine data-driven insights and consultative expertise to deliver exceptional value to our customers.
Initially, the role may focus on:
Partnering with high-potential small businesses using Salesforce to identify up-sell and cross-sell opportunities.
Executing targeted growth campaigns alongside predictive analytics tools to highlight key product natural upgrade points.
Testing and refining revenue playbooks, discovery methodologies, and value-based selling techniques.
Collaborating with cross-functional teams to share customer feedback and influence future product expansion.
Where and how you can work
This is a hybrid role (3 days in the office) based in our Milton Keynes or our Manchester office.
Here are some of the things we're looking for, for this role:
A background in customer success, account management, or consultative sales with a focus on product adoption.
Demonstrated ability to discover customer pain points and position ecosystem solutions like payments or payroll.
Familiarity with sales tracking platforms like Salesforce alongside modern data dashboards.
Strong capability to mentor peers and lead structured discovery conversations.
Skilled at using analytical thinking and data insights to solve complex operational challenges.
Adaptability to manage customer portfolios independently while delivering on campaign objectives.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
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