Relationship Manager (eCommerce & FinTech Background)
At a glance
Mid-level Ecommerce Marketing role at First Circle. Taguig · full-time.
Pay not stated Ecommerce Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting relationships with SME owners as their main point of contact
- Assess financial goals and suggest financing options suited to each client
- Manage a client portfolio to support satisfaction, loyalty, and continued engagement
- Pursue upsell, cross-sell, and growth opportunities while tracking market and competitor activity
- Resolve service issues and coordinate with internal teams for smooth product delivery
What you bring
- At least three years of relationship management experience, ideally in ecommerce, fintech, or a startup
- Strong interpersonal skills with a record of developing and sustaining client relationships
- Sound problem-solving and decision-making judgment
- Independence, initiative, accountability, and strong time-management and organizational skills
- Microsoft Office proficiency and, preferably, an established business-community network
Who this fits
You’ll suit a customer-focused relationship manager who can advise SME owners, manage an active portfolio, and identify commercial opportunities. You’ll need to work independently while collaborating across teams. The listing describes a hybrid setup based in Taguig, with two days each week in the BGC office and remote work on the remaining days.
From the employer
First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.
We're looking for a customer-oriented Relationship Manager to join our team. In this role, you will be responsible for building and nurturing strong long-term relationships with our clients, understanding their financial needs, and providing them with tailored financing solutions.
We provide the best customer experience for SMEs in the Philippines - check out our Google reviews to see why our customers love us, and apply if you think you have what it takes to hit the same heights.
Responsibilities
- Client Relationship Management: Build and maintain strong relationships with SME owners, serving as their primary point of contact.
- Needs Assessment & Financial Advisory: Understand clients’ financial goals and recommend suitable financing solutions.
- Portfolio Management & Client Retention: Manage a portfolio of clients to ensure satisfaction, loyalty, and long-term engagement.
- Business Development: Proactively identify upselling, cross-selling, and growth opportunities while staying informed on market and competitor trends.
- Service Excellence & Collaboration: Deliver exceptional customer service, resolve issues efficiently, and coordinate with cross-functional teams to ensure seamless product and service delivery.
Requirements
- Industry Experience: At least 3 years of relationship management experience - preferably in e-commerce, fintech, or a start-up company.
- Strong Communication & Relationship Skills: Excellent interpersonal abilities with a demonstrated capacity to build and maintain client relationships.
- Analytical & Decision-Making Ability: Strong problem-solving skills with sound judgment in decision-making.
- Self-Motivated & Independent: Ability to work independently with high initiative and accountability.
- Organizational, Technical & Networking Strength: Strong time management and organizational skills, proficiency in Microsoft Office, and preferably an established network within the business community.
Benefits
- Salary package: Dependent on experience level, plus bonus incentives for strong performance.
- Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time.
- Benefits: HMO coverage from week one, life and accidental insurance, free catered lunches, monthly fitness, transportation, and accommodation allowance, and more.
- Join a team with a deeply collaborative culture! Learn more here: https://www.firstcircle.ph/careers
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