GSOC Communications Systems Operator (CSO) Liaison
At a glance
Mid-level Communications role at GCyber. Joint Base Andrews · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Track executive aircraft and handle communications incidents as they arise
- Guide onboard operators through Mission Communications System problems on C-32, C-40, and C-37 aircraft
- Brief GSOC leaders on how the aircraft Mission Communications System is operating
- Use command-and-control tools, chat software, and SATCOM portals to support aircraft in flight
- Analyze recurring communications issues and suggest improvements to flight-monitoring tools
What you bring
- An active DoD TOP SECRET clearance is required
- You bring expertise with C-32A, C-40B/C, and/or C-37A/B Mission Communications Systems
- A DoD 8140/8570 IA baseline certification is required
- At least five years maintaining or operating airborne voice and data communications systems, including SATCOM
- Experience as an airborne Communications Systems Operator, or equivalent, on executive airlift or similar aircraft
Who this fits
This role suits an airborne communications specialist comfortable resolving live incidents against a fifteen-minute response standard. You will work full time onsite at Joint Base Andrews, Maryland, supporting a continuous operation with no hybrid or remote option. The position is contingent on contract award.
From the employer
This position is full time onsite at Joint Base Andrews, MD, and supports a 24/7/365 operation. Given the classified nature of the work and the mission essential designation of this position, there is no opportunity for hybrid or remote work.
This position is contingent upon contract award.
As the Communication Systems Operator (CSO) Liaison, you will:
- Track and assist executive aircraft in flight with communications issues and respond to incident calls.
- Provide troubleshooting guidance to Communications Systems Operators on board C-32, C-40, and C-37 aircraft during Mission Communications System problems and outages.
- Advise GSOC leadership on the operation of the Mission Communications System aboard those aircraft.
- Use command and control tools and chat software, such as Mattermost, to support aircraft in flight.
- Review the flight monitoring tools the GSOC uses, including commercial SATCOM provider portals, and recommend improvements.
- Support trend analysis of communications incidents to identify recurring problems.
- Active DoD TOP SECRET clearance
- Subject matter expertise with the Mission Communications Systems (MCS) of the C-32A, C-40B/C, and/or C-37A/B aircraft
- DoD 8140/8570 IA baseline certification.
- 5+ years operating, maintaining, or sustaining airborne communications systems, including SATCOM voice and data.
- Prior service as an airborne Communications Systems Operator, or equivalent experience, on executive airlift or similar aircraft.
- Experience working real-time incidents to a 15-minute response standard.
- Former USAF Airborne Mission Systems or Airborne Communications Systems Operator (AFSC 1A3X1 or equivalent).
- Prior assignment to the 89th Airlift Wing, 89th Communications Squadron, or the SLC3S-A mission.
- Working knowledge of commercial SATCOM provider monitoring portals.
- ITIL v4 Foundation and ServiceNow incident management experience.
Our Benefits
GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave + Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
- 401(k) Matching
- 100% Company-funded Disability Insurance
- 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin.com/company/gcyber
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