Portuguese Customer Agent for Online Market Platform - Work Remotely from Greece
At a glance
Mid-level Digital Marketing role at Mercier Consultancy. Remote, Greece · full-time.
Pay not stated Digital Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Answer customer questions from Italian-speaking users and resolve their complaints professionally
- Record each customer interaction accurately in the CRM
- Work with colleagues and other departments to strengthen support processes
- Hit quality and performance goals while keeping your communication professional
What you bring
- Native-level Portuguese writing and speaking ability
- English proficiency at B2 level
- Strong communication and problem-solving skills
- Confidence with computers and willingness to learn new software
- A team-focused approach and readiness to relocate to Greece
Who this fits
You’ll suit a customer support role that uses Portuguese while serving Italian-speaking customers. You’ll need to move to Greece, with a fully funded relocation package provided. The position is remote from Greece and includes collaboration with internal teams.
From the employer
Are you a Portuguese speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Portuguese-speaking Customer Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.
If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.
Key Responsibilities
- Handle customer inquiries for Italian speaking customers.
- Resolve complaints professionally to maintain high customer satisfaction.
- Accurately document all customer interactions in the CRM system.
- Collaborate with internal teams to improve product support and customer service processes.
- Collaborate with colleagues and other departments to achieve the best outcomes.
- Meet quality and performance targets while maintaining professionalism.
Why Choose Greece?
Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.
From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.
If you're looking for more than just a job, this is your chance to start a new adventure in one of Europe's most beautiful countries.
Requirements
- Native-level fluency in Portuguese (both written and spoken) is essential.
- A minimum English proficiency of B2 is required.
- Strong communication and problem-solving skills.
- Comfortable using computers and willing to learn new software tools.
- Ability to work in a team-oriented environment.
- Willingness to relocate and live in Greece.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Private Health Insurance
- 2 Extra Salaries Per Year
- A lot of extra perks
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