Account Manager
At a glance
Mid-level Account Management role at Navarino. Navi Mumbai · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build lasting maritime customer relationships while protecting service quality, retention and satisfaction
- Coordinate with internal and affiliate teams so customers receive a smooth pre-sales and post-sales experience
- Find potential business and help plan and deliver efforts to grow the customer base
- Keep sales activity and customer conversations accurately updated in the company CRM
- Attend industry conferences when needed and present the company and its services professionally
What you bring
- A bachelor’s degree in business administration, marketing, shipping, technology or a related discipline
- Maritime industry experience, including familiarity with its regulatory environment
- Strong relationship-building and sales ability, with fluent English communication
- Reliable, organized execution with the judgment to prioritize competing workloads
Who this fits
This role suits a self-directed account manager who can grow maritime customer relationships while creating new sales opportunities. You’ll work onsite in Navi Mumbai and may represent the company at industry events. Experience with B2B or maritime SaaS sales would strengthen your fit, as would knowledge of maritime operators, crewing managers, DPA roles, quality control systems or performance management frameworks.
From the employer
About us
Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE, Japan and Singapore and India. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.
We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.
What will you be doing?
We are looking for an experienced and self-driven Account Manager to join our commercial team. The ideal candidate will be responsible for developing, managing and maintaining relationships with customers in the maritime sector.
In this role you will:
- Develop and maintain strong relationships with customers, ensuring consistent service delivery, customer retention and satisfaction
- Work closely with other teams from the company and affiliate companies, to ensure seamless pre and post sales customer experience
- Identify new business opportunities, actively participate in the planning and strategy execution on expanding the company's customer base
- Maintain accurate records of sales activities and customer interactions in the company’s CRM system
- Act as an ambassador for the company and its services, representing our brand in a positive and professional manner
- Represent the company at industry events and conferences as required
Requirements
- Bachelor's degree in Business Administration, Marketing, Shipping, Technology or a related field
- Experience in the maritime industry and the related regulatory environment
- Strong interpersonal skills, with the ability to build and maintain relationships with customers, as well as generate sales
- Ability to act as an ambassador for the company, representing our brand and values
- Consistent, reliable, and detail-oriented, with the ability to manage workloads and set priorities effectively
- Fluent in English
Great to have:
- Εxperience in B2B sales and/or Maritime SaaS sales
- Understanding of maritime operators, crewing managers and DPA roles
- Awareness of quality control systems and performance management frameworks
Benefits
Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer:
- An attractive financial package
- A generous bonus, announced yearly, based on overall company’s performance and your contributions to our team's success
- Excellent working conditions with a good work-life balance
- Personal development and training opportunities to build your professional growth, skills, and knowledge
- A working environment certified as a "Great Place to Work" for five consecutive years (2022–2026), a "Best Place to Work- Tech" for 2025 and "Best Place to Work- Hellas" 2026
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