Customer Account Management
At a glance
Mid-level Account Management role at PrimeWorks. Remote, Colombia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Advise retailers on promotions and marketing tactics that bring shoppers to online and physical stores
- Manage website updates against each client’s broader business direction and handle expectations throughout
- Stay on top of client emails, calls, voicemails, meetings, webinars, and conference calls
- Review websites with clients monthly, set priorities together, and monitor their progress
- Train customers on available products and tools while routing technical or escalated website problems
What you bring
- A bachelor’s degree plus three to five years in account management and marketing-related work
- Strong presentation, writing, organization, collaboration, and client communication abilities
- Working knowledge of advertising, digital marketing, social media, creative services, retail, and e-commerce
- Google Analytics experience and the ability to manage several customer initiatives accurately
- You can submit your resume in English and solve complex issues with practical alternatives
Who this fits
You’ll suit a mid-level client-facing role if you enjoy advising retailers, teaching product use, and coordinating digital work under deadlines. The position is remote from Bogotá, Colombia, and involves frequent communication with clients and field representatives. Agency experience is preferred, while HTML, CSS, and Java experience is also preferred.
From the employer
You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are getting the maximum value from the product. In addition, this role will be instrumental in soliciting in-market feedback from retailers to help the product development roadmap.
We only want the best and if you are looking to work with a fast-growing and stable American company then this position is for you.
Role and Responsibilities
Discuss strategies with clients based on marketing and promotional activities that drive
consumers to shop online and/or in-store.Manage client expectations and oversee website changes to keep client’s websites in line
with their overall business strategy.Communicate routinely and in a timely manner with clients including responses to
emails, phone calls, voicemails, and meeting coordination.Participate in and lead webinars/conf calls with clients and field reps as needed.
Help determine promotional content and coordinate website/digital changes as needed
Conduct monthly website reviews with clients and track progress on the priorities you
establish together.Train and assist our clients on how to use our products and tools we offer to ensure they
are aware of all the ways we can help their businessManage requests to resolve website technical and escalating issues to appropriate
departments.
Bachelor’s degree
3-5 years of Account Management and Marketing related experience; Agency experience is
preferred.Excellent interpersonal communication, collaboration, and solution-building skills.
Excellent presentation, verbal, written, and organizational skills.
Highly organized and strong attention to detail; ability to maintain accuracy while working on multiple customer initiatives at the same time.
Ability to learn and work in a fast-paced, high-volume, and deadline-driven environment.
Strong aptitude for and knowledge of project and time management.
Ability to find solutions and provide effective alternatives when needed.
Understanding of advertising, digital marketing, social media, creative services,
production, retail, and e-commerce.Has a passion for customer service, bringing empathy and compassion to our clients.
Ability to think critically and solve complex problems.
Experience with Google Analytics
Experience with HTML, CSS, and/or Java is preferred
PLEASE SUBMIT YOUR RESUMES IN ENGLISH
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