ERP Video On-Demand Streaming Account (Malaysia)

Sutherland Open · verified Sep 24, 2026

On-site Bangsar South Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Sutherland. Bangsar South · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationBangsar South

WorkplaceOn-site

EmploymentFull-time

PostedJan 9, 2024 · 32mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Handle customer questions through chat and email
Learn the product so you can recommend suitable solutions
Deliver a high standard of service to clients
Use social media activity to understand customer concerns
Help with basic PC and mobile troubleshooting

What you bring

Customer service experience spanning one to two years, with one year in a technical support process preferred
Experience supporting customers through email and social media
Basic ability to troubleshoot computers and mobile devices
Working proficiency in English and Bahasa Malaysia
Active social media use

Who this fits

You’ll suit a customer-facing support role focused on chat, email, social media, and technical assistance for a video-on-demand account. The role is based onsite in Bangsar South, Malaysia, and is listed at mid-level seniority.

From the employer

Sutherland is Great Place to Work Certified. Refer your friends today!

Manage customer’s queries via chat and email.
Become a product expert who helps customers for the best solution.
Delivery of high-end customer service to clients
Should be active on Social media so can understand the customer’s concerns.

Basic understanding of PC & mobile device troubleshooting
Email and social media support experience
1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred
Proficient in English and Bahasa Malaysia

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