Digital Media Operator - Video productions

Two95 International Inc. Open · verified Sep 24, 2026

On-site Bangsar South Full-time Mid-level Video Production

At a glance

Mid-level Video Production role at Two95 International Inc.. Bangsar South · full-time.

Pay not stated Video Production salary

RoleVideo Production

SeniorityMid-level

LocationBangsar South

WorkplaceOn-site

EmploymentFull-time

PostedSep 4, 2023 · 37mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Process client files for ingest, checking quality, destination specifications, customer needs, and SLA timing
Administer FTP and nVerge, transcode material, review digital files, and complete ingest with steady output
Run QC, issue reports, create broadcast-compliant files, and record faults or workflow gaps
Coordinate with Traffic, clients, and production colleagues to resolve issues, prioritize work, and meet deadlines
Follow SOPs, test broadcast workflows, maintain repeatable processes, and support other teams when needed

What you bring

At least three years in ingest or post-production services, ideally in production, broadcast engineering, video editing, or a related field
Working knowledge of digital, social, online, and broadcast formats such as MP4, WebM, MXF, and MOV
Proficiency with Adobe Premiere plus basic familiarity with Adobe Audition and audio editing
Understanding of transcoders, file creation, containers, codecs, and encoding techniques
After Effects and Photoshop experience is optional, including editing toolkits and graphics or text updates

Who this fits

You’ll suit this role if you work carefully in production or media operations, stay customer-focused, and can maintain low-error, repeatable workflows. The position is onsite in Bangsar South, Malaysia, and requires rotational shifts. You’ll also need flexibility to support related departments and complete management-assigned work when relevant.

From the employer

Position Digital Media Operator / Ingest Operator
Responsible for Ingest and Adpro
Department Operations
Location Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
to communicate any problems/issues effectively and in a timely manner
Fixing and Creating broadcast compliant files for delivery using post production tools
to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
To ensure client’s orders and material are processed ready for ingest

Operational Efficiency

Ensure low error rate – Check material is available for ingestion within SLA
Always work efficiently and effectively, using correct workflow and work procedures
Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
Follow Ingest Standard Operating Procedures
Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
Ensuring that you maintain a customer-focused orientation at all times.

Documentation

Issue a QC report for each clock on each order.
Assist in creating and maintaining checklists and SOP's
File a fault report for any software or hardware deficiency
Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
Assignments as required and relevant by Management Achieve the KPIs

Requirements

Ideally you would currently be working in production, broadcast engineering, video editing or related industrries

A minimum of 3 years experience in Ingest/ Post production services.
A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
Good knowledge of broadcast file formats; MXF, MOV etc.
Good knowledge of Adobe Premiere
Basic understanding of Adobe Audition and audio editing software
Good knowledge of Transcoders and File creation techniques
Good Understanding of Containers, codecs and encoding techniques Optional:
Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

Benefits

Annual Leave: 15 days,
Medical Leave: 14 days, and per government regulations
Hospitalisation Insurance: Employee only, upon confirmation
Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)
You will work on rotational shifts.