Ecommerce Manager | Myvitamins

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Role Overview

We are looking for an ambitious and commercially focused Ecommerce Manager to drive the growth and performance of the Myvitamins online business.

You will own the ecommerce trading strategy, optimise website performance, improve customer journey and conversion, and deliver strong revenue growth across digital channels. This role requires a balance of commercial thinking, data-driven decision making, and a strong understanding of customer experience within a fast-paced DTC environment.

Key Responsibilities

Ecommerce Trading

• Own day-to-day website trading performance and deliver revenue targets.
• Manage promotional calendar, product launches, and key trading periods.
• Identify opportunities to grow conversion, average order value, and overall online sales.

Website Performance

• Optimise customer journey across mobile and desktop.
• Improve conversion through A/B testing, landing page optimisation, and checkout improvements.
• Monitor site performance and identify opportunities to improve user experience.

Analytics & Growth

• Track key ecommerce metrics including revenue, conversion rate, retention, and customer behaviour.
• Produce regular performance reporting with actionable recommendations.
• Use data and insights to drive continuous improvement and growth opportunities.

Cross Functional Collaboration

• Work closely with marketing, CRM, creative, and technical teams to deliver campaigns and improve performance.
• Support product launches and ensure strong execution across digital channels.

Skills & Experience

• 3–5+ years experience in ecommerce, digital trading, or online retail.
• Strong understanding of ecommerce KPIs, CRO, customer journey, and digital performance.
• Experience with ecommerce platforms such as Shopify, Magento, or similar.
• Strong analytical skills with experience using Google Analytics and reporting tools.
• Commercial mindset with proven ability to drive online growth.
• Ability to manage multiple projects in a fast-paced environment.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12 months

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our 24/7 Employee Assistance Programme (EAP), which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1,000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.
• We are an equal opportunities employer.

We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.

Please email talent@thg.com if you require any additional support or need to make any adjustments to our recruitment process. You don’t need to disclose your disability or condition; you just need to let us know what support you need or changes you need to make. If you’re not sure, we can work with you to explore the available options.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.