Coordinator - Gaming Marketing Services
At a glance
Mid-level General Marketing role at Wam Iabkey. United Arab Emirates · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate with player development and marketing hosts to strengthen gaming-guest engagement and service delivery
- Run gaming-floor activities under approved procedures and check that games, systems, and equipment are authorized
- Arrange show tickets, gaming cabanas, guest amenities, and support from related hotel departments
- Record downtime, incidents, deviations, shifts, and disputes, then prepare daily operational and compliance reports
- Check guest eligibility, apply VIP controls under AML and KYC policies, and respond to responsible-engagement risks
What you bring
- A diploma or bachelor’s degree in hospitality, business, compliance, or a related field
- At least two years in regulated gaming operations, with gaming-operations experience required
- Background in controlled or strongly regulated work environments
- Working knowledge of OPERA, CRM, and Microsoft Suite
- English ability, with Arabic, Hindi, Mandarin, or Russian preferred
Who this fits
This role suits someone experienced in gaming operations who can manage guest access, compliance controls, reporting, and cross-department coordination. The position is onsite in the United Arab Emirates and requires flexible scheduling, including weekends and holidays, based on business needs.
From the employer
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is looking for a Coordinator to join our Gaming Marketing Services team.
The primary duties and responsibilities of this role are:
Operational Coordination
Collaborate & Coordinate with Player Development and Marketing Host teams to enhance guest engagement ensuring seamless, high-end service experience to gaming guests
Coordinate gaming floor activities in line with approved operating procedures
Ensure only authorized games, systems, and equipment are in use
Coordinate with departments such as Gaming, Hotel Reservations & Operations, Transportation, Food & Beverage, Housekeeping.
Booking show tickets, managing gaming cabana bookings, ordering gaming guests’ amenities
Track downtime, incidents, and deviations accurately
Guest & Player Management
Ensure all guests meet legal access and eligibility requirements
Support enhanced controls for VIP and high‑value players in line with AML and KYC policies
Reinforce responsible engagement and intervene where risk indicators are identified
Reporting & Controls
Prepare accurate daily operational, compliance, and incident reports
Maintain records as required (shifts, incidents, disputes)
About You:
- Diploma or bachelor’s degree in hospitality, Business, Compliance, or related field
- 2+ years’ experience in regulated gaming operations (essential)
- Experience in controlled or highly regulated environments
- Previous experience in gaming operations is a must
- Proficient in operating OPERA, CRM and Microsoft Suite software programs
- English with multilingual abilities (Arabic, Hindi, Mandarin, Russian preferred)
- Ability to work flexible hours, including weekends and holidays, based on business needs
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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