Telemarketer - Gaming Marketing Services
At a glance
Mid-level General Marketing role at Wam Iabkey. United Arab Emirates · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll make outbound calls and answer guest inquiries to promote gaming offers, events, tournaments, and loyalty benefits
- You’ll build qualified gaming-customer relationships through regular follow-up and careful database updates
- You’ll work toward personal and team goals for calls, conversions, and revenue
- You’ll document guest conversations in CRM tools, spot high-value players, and refer them to VIP teams
- You’ll coordinate campaign outreach with marketing, gaming operations, and VIP colleagues
What you bring
- You have telemarketing, call-center, or customer-service experience in gaming or hospitality
- You bring strong selling, influencing, and communication abilities
- You speak English fluently and preferably additional languages such as Arabic, Russian, Hindi, or Mandarin
- You’re comfortable with performance targets and can use Opera, CRM systems, and Microsoft Office
- You can work flexible schedules, including weekends and holidays, as business needs require
Who this fits
This role suits someone with gaming or hospitality customer-service experience who is confident handling calls, selling offers, and managing guest relationships. You’ll work onsite in the United Arab Emirates and need flexibility for weekends and holidays. The listing also favors multilingual applicants and requires comfort with measurable performance goals.
From the employer
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is looking for a Telemarketer to join our Gaming Marketing Services Team.
The primary duties and responsibilities of this role are:
- Conduct outbound and take inbound calls to existing and potential guests to promote:
- Gaming programs and incentives
- Special events, tournaments, and promotions
- VIP and loyalty program benefits
Maintain and grow a database of qualified gaming customers through consistent follow-up and relationship management
Achieve individual and team targets related to call volume, conversions, and revenue contribution
Provide guests with accurate information about:
- Gaming offerings
- Resort amenities
- Promotions and packages
Record all guest interactions in CRM systems with detailed notes and updates
Identify high-value players and escalate opportunities to Gaming Hosts or VIP Services
Handle guest inquiries professionally and resolve concerns or escalate when necessary
Collaborate with Marketing, Gaming Operations, and VIP teams to align campaigns and outreach strategies
About You:
- Previous experience in telemarketing, call center, or customer service (gaming or hospitality is a must)
- Strong sales, persuasion, and communication skills
- Fluent in English and multi-lingual (additional languages such as Arabic, Russian, Hindi, or Mandarin preferred)
- Comfortable working with targets and performance metrics
- Proficient in Opera, CRM and Microsoft Office
- Ability to work flexible hours, including weekends and holidays, based on business needs
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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