Supervisor - Gaming Marketing Services
At a glance
Mid-level General Marketing role at Wam Iabkey. United Arab Emirates · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Supervise daily gaming marketing services and host support for players
- Check promotions, incentives, and player benefits against UAE gaming rules and internal controls
- Keep telemarketing interactions within approved scripts, eligibility requirements, and access permissions
- Coordinate marketing schedules with floor, hotel, food and beverage, transport, gaming, and development teams
- Prepare activity, utilization, incident, exclusion, and escalation reports with audit-ready records
What you bring
- A bachelor’s degree in marketing, hospitality, business, or a compliance-related field
- At least four years in gaming or hotel reservations at a large hotel
- At least two years of supervisory or team-lead experience
- Experience supporting VIP and mass players in controlled settings
- Confidence using OPERA, CRM, and Microsoft Suite
Who this fits
You’ll work onsite in the United Arab Emirates and need to cover flexible hours, weekends, and holidays when business requires it. This role suits someone comfortable supervising regulated gaming marketing, coordinating across hotel operations, and supporting VIP and mass players under controlled procedures.
From the employer
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is looking for a Supervisor to join our Gaming Marketing Services Team.
The primary duties and responsibilities of this role are:
Regulatory & Compliance Oversight
Ensure all gaming marketing activities comply with UAE gaming laws, GCGRA regulations, licensing conditions, and internal controls
Enforce Responsible Gaming principles across all marketing and player engagement activities
Ensure promotions, incentives, and player benefits operate strictly within approved regulatory frameworks
Support compliance audits, investigations, and regulator inquiries related to marketing services
Escalate regulatory risks, player behavior concerns, or control breaches immediately
Marketing Services & Player Engagement
Supervise day‑to‑day gaming marketing services and host support activities
Ensure player interactions by the gaming telemarketing team follow approved scripts, eligibility rules, and access controls
Monitor service delivery for VIP and premium players under enhanced AML, KYC, and risk protocols
Ensure no inducement, preferential treatment, or communication breaches occur
Operational Coordination
Ensure marketing activity aligns with floor operations and approved schedules
Coordinate with Player/Business Development, Hotel Operations, F&B, Transportation & Gaming teams as required
Monitor service coverage, staffing levels, and operational risks
Reporting & Controls
Review and submit accurate reports on:
Player engagement activity
Marketing service utilization
Incidents, exclusions, or escalations
Maintain audit‑ready documentation as required by regulators
About You:
- Bachelor’s degree in marketing, Hospitality, Business, or Compliance‑related field
- Minimum of 4+ years in gaming / hotel reservation experience in a large hotel. At least 2 years of supervisory experience required. Experience in a gaming / hotel highly regarded
- Prior supervisory or team‑lead experience required
- Experience working with VIP/Mass players under controlled conditions
- Proficient in operating OPERA, CRM and Microsoft Suite software programs
- Ability to work flexible hours, including weekends and holidays, based on business needs
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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