Guest Experience Host - Sales Lead Generator
At a glance
Mid-level Demand Generation role at Wynd. The Sebel Palm Cove Coral Coast · full-time.
Pay not stated Demand Generation salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Welcome and register owners and guests, share local attraction information, and complete department paperwork
- Use phones, computers, and other communication equipment while helping qualify prospects for tours
- Meet guests in person and create sales appointments for resort sales centers and livestream sessions
- Build rapport, explain the benefits of the Travel + Leisure community, and coordinate smooth check-in handoffs
- Deliver against business targets and KPIs while supporting resort operations
What you bring
- Experience in a comparable hotel role and a genuine interest in customer service and the local area
- Clear communication, strong people skills, enthusiasm, self-direction, and a positive approach
- Professional presentation, high computer literacy, and problem-solving ability
- Experience with a property management system such as Hirum, Fidelio, or Opera is advantageous
- Availability for flexible shifts, including nights, weekends, public holidays, and school holidays
Who this fits
You’ll suit this role if you enjoy meeting guests, creating rapport, and turning hospitality interactions into sales appointments. The position is based at The Sebel Palm Cove Coral Coast in Australia and requires flexible scheduling, including weekends and public holidays.
From the employer
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Go where opportunity is always on
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Palm Cove team as a Guest Experience Host today!
How You'll Shine
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department related paperwork
- Using all communication equipment including telephones, facsimiles and computers
- Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
- Clearly articulate the benefit of traveling within Travel & Leisure's community
- Meet targets and KPI's as set by the business
- This role requires you to be available for weekend and public holiday shifts.
How You'll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
What You'll Bring
To be successful in this role, you will be:
- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Have the ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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